Tribal Dungeons of Global Shipping: AI Agents at Global Scale

Official Schedule Context

Most “AI agents in production” talks skip the part where you have to turn distributed operational

knowledge into something an agent can execute safely. This is that part: a practitioner report from

a global logistics case-processing project at Maersk, focused on SOPs-as-code, evaluation UX,

guardrails, replay-based testing, and SME refinement loops. The talk covers why versioned, country-

aware SOPs beat prompt engineering at scale; how SME corrections become safe workflow changes; why

classifier routing and SOP execution must stay separate; where agents under-deliver against demos;

and why most of the engineering effort goes into evaluation, replay, and guardrails rather than

model prompting.

No official session recording transcript was found by exact title match on the AI Engineer YouTube channel during this run.

Pending transcript synthesis when an official recording or confirmed matching video is available.