IT Admin for the AI Workforce: Why Your AI Agents Will Need Their Own IT Department

Official Schedule Context

Every enterprise will soon run two workforces - human and AI. Humans already have IT departments

managing their identities, access, incidents, and compliance. Who manages all that for your fleet of

10,000 AI agents? Nobody. Yet. At Decawork AI, we started by building autonomous IT resolution for

human employees - a dual-agent system where the agent that thinks can't act and the agent that acts

can't improvise. We're live in production across multiple enterprises - autonomously resolving

incidents across identity systems, security platforms, endpoint infrastructure, and collaboration

stacks. But here's what we discovered: the patterns for managing human IT - identity lifecycle,

access governance, incident resolution, audit logging - are the exact same patterns you'll need to

manage AI agent fleets at scale. The next massive infrastructure layer isn't AI agents doing work.

It's AI agents managing other AI agents. This talk covers the architecture, the production war

stories, and the thesis: IT Admin for the AI workforce is an inevitability, and we're building it

now.

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