From Chatbots to Agents: How Reducto builds for Agent Experience to Enable Real Work

Official Schedule Context

Many agent demos work. Most agent systems in production don't. The gap usually isn't the model or

the tools. It's everything in between: how context gets structured, how multi-step tasks stay on

track, how you handle the edge cases that only show up when real scenarios from real customers hit

your pipeline. At https://reducto.ai/, we've spent the last couple of months building agent-first

workflows for some of the most document-heavy industries out there. We've hit most of the failure

modes you're probably hitting too. This talk shares what we've learned, from how to think about

Agent Experience (AX) as a design layer, to the specific decisions that make complex workflows

actually reliable in production. You'll walk away with tactical approaches to structuring context,

model guidance, designing recoverable workflows, and building the feedback loops that let your

system improve over time without a full rebuild.

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