--- title: "Transcript: Your AI Product Will Fail Unless You Can Explain It - Veronica Hylak, Hey AI" category: "transcripts" videoId: "d_Ftrl3vfV0" sourceLabels: ["YouTube transcript", "Cached transcript markdown"] wordCount: "984" --- # Transcript: Your AI Product Will Fail Unless You Can Explain It - Veronica Hylak, Hey AI ## Source Video - [YouTube](https://www.youtube.com/watch?v=d_Ftrl3vfV0) ## Local Cache - `raw/sources/youtube-transcripts/d_Ftrl3vfV0.txt` - 984 words ## Transcript This is your buyer. And this is the typical AI pitch. >> We're building an agentic AI orchestration platform for enterprise knowledge retrieval. Okay, simpler. It's agents, but not just agents. It's agents talking to other agents inside a multi-agent workflow. No, no, stay with me. It saves time, automates the things humans don't want to do. It's autonomous intelligence for your workflows. Sound familiar? This is why so many AI products are in trouble. >> [snorts] >> Founders are shipping faster than ever. Honestly, the tech [music] is pretty epic, but you only have one shot to make your mark. And in this market, that shot lasts about the time it takes to ride an elevator. Today, I'm going to show you the three-part [music] fix for turning complex AI products into stories people instantly understand, remember, and want [music] to buy. >> I'm Veronica Hylick. I've built products, made AI explainers that have hit [music] 8 million views, and helped YC startups, safety orgs, and AI teams do exactly what I'm about to show you. The whole method starts with one thing. The wound. In other words, the biggest [music] pain point. What is hurting the customer? What is the exact moment your user wants to throw their laptop out a window? >> Yikes. >> To demonstrate their wound, follow one rule. Do not start with what you built. The very first slide of your pitch should immerse people in their day-to-day of their job. And show them what they are already tired of doing. So, a bad pitch, we built an agentic orchestration SecOps platform for enterprises. [music] Yeah, that's a real pitch I've heard from a series B startup recently. Nobody feels anything [music] when you say that. Start with the human moment. Security teams are exhausted managing dozens of disconnected tools. [music] Alerts live in one system, tickets in another, vulnerabilities in another, and the real investigation is buried in Slack threads and random screenshots. [music] We fix that by putting it all into one place. That touches a wound because I understand the emotion now. Overwhelmed watching time bleed off the clock, making their lives harder for absolutely no reason. And if your product actually relieves that pain, now I want to hear more. The format is simple. In about 20 seconds, you need to do three things. Identify the wound, say we fix that, then show how. Your product starts claiming [music] space in their mind because now they can see exactly how it impacts their day-to-day. Once you've shown them the wound, your next job is to make the product click. Here's the test. Could a 17-year-old understand what you do? If not, you're probably going to lose the room. One of the fastest ways to fix that is to tie your product to a viral story people already understand. Think about the McDonald's AI drive-thru clips where it started doing ridiculous things like putting bacon on ice cream. You [music] instantly get the problem, AI doing something stupid in public. If that is your wheelhouse, do not open with, "We are an agent observability platform." Say, "If McDonald's had used us, that drive-thru never would have made it to TikTok. We catch when AI agents go off script and give teams a chance to correct them before it becomes a PR nightmare." Now it clicks because [music] I can instantly see the value your product would bring. And if you really want to nail the product storytelling part, ban these words that no one can picture. [music] Give me a mental image instead. "Devon, the AI software engineer." Great. I can picture that instantly. [music] Or, "We're a smoke alarm for AI behavior." Also clear. Those are not perfect technical definitions, [music] and that is fine. At this stage, they don't have to be. They are the front doors into the rest of the conversation. [music] You can give the technical version later to close the sale. Just don't make it the first thing people have to understand. The final step is to show the transformation. This is where you stop describing the product and start proving its value. A lot of founders will say things like, "We improve code quality with AI." or "We increase productivity." That sounds nice, but I still do not know what actually changes for me once your product enters my world. Show me what life looks like before and show me the after. Before your support team spends 30 minutes digging through docs and tickets, with us, they ask one question and get the answer in 10 seconds with the sources attached. Now I understand the value because I can see the old world and the new one. If I cannot see what changed, I do not feel the story. So, let's go back to that elevator. Yeah, we already know how that ends. Let's try again. Your team is wasting hours digging through Slack, email, and random Excel spreadsheets just to find one piece of information that you need. We fix that. We connect all that fragmented knowledge in one [music] place so you can search it and get the answer you need in seconds. Same product, different story. 15 years ago, if you built something great, the market might have found you. [music] That's not true anymore. The products with the clearest stories are the ones that get funded, [music] bought, and talked about. Great tech that nobody understands [music] dies quietly. Identify the wound, make your product click, show the transformation, then your idea won't fail [music] because nobody understands it. It will thrive and maybe even explode because you can explain it in an elevator. Founders, tell me what you've been running into. Leave a comment with your startup, and tell [music] me the biggest problem you've had with turning your product into a story.