For each tech function, there may be a different operating model

Types of work

Future example operating models

Modernization

Maintenance

Greenfield products

Brownfield products

Infrastructure & operations

Humans supervise factory of agents modernising legacy continuously

Agents process lowest complexity tickets with minimal human supervision

Factories of agents discover customer needs, generate designs, code and tests with human supervision

Agents process lowest complexity tickets with high level of human supervision due to higher risk of impact on critical services

Agentic factory

AI co-creator innovation lab

Human-led with co-pilots

MOVING AWAY FROM AGILE: WHAT'S NEXT?

MARTIN HARRYSSON

NATASHA MANIAR